Refund and Returns Policy

Last updated: August 6, 2026

1. Overview

This Refund and Returns Policy applies to purchases made on https://cinemaquill.com, operated by Giant Screen Era Trading Limited.

All Products sold on the Site are digital downloadable goods (script packs, storyboard packs, and similar files). No physical items are shipped.

2. Digital Products — Important Notice

Because Products are delivered instantly as digital downloads:

  • All sales are generally final once the download has been made available or accessed
  • We cannot accept “returns” of digital files in the same way as physical goods

Please review product descriptions, tier details, and sample information carefully before purchasing.

3. When Refunds May Be Considered

We may, at our discretion, provide a refund or replacement download access in the following cases:

  1. Duplicate charge / billing error clearly caused by our system or payment processing
  2. Non-delivery where payment succeeded but download access was not provided due to a technical issue on our side, and we cannot restore access within a reasonable time
  3. Corrupt or incomplete file that does not match the product description, where we cannot provide a corrected file
  4. Unauthorized transaction after reasonable verification

4. When Refunds Are Not Available

Refunds are typically not available if:

  • You purchased the wrong product, tier, or category by mistake
  • You are unsatisfied with creative style, tone, or subjective content quality after download/access
  • You have already downloaded or accessed the file(s)
  • The issue is caused by your device, software, internet connection, or email spam filtering
  • You request a refund solely because you no longer need the Product

5. How to Request Help

Email GiantScreenEra@outlook.com within 7 days of purchase and include:

  • Order number
  • Account email used at checkout
  • Product name
  • Clear description of the issue (and screenshots if relevant)

We aim to respond within 2–5 business days.

6. Refund Method and Timing

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider and may take several business days after we issue the refund.

7. Chargebacks

If you initiate a chargeback without first contacting us, we may suspend account access while the dispute is reviewed. Please contact us first so we can help resolve the issue quickly.

8. Promotional and Bundle Items

Unless otherwise stated, promotional discounts, bundles, and limited-time offers follow the same digital refund rules above.

9. Changes to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with an updated date.

10. Contact

Giant Screen Era Trading Limited
Email: GiantScreenEra@outlook.com
Address: 9/F Cameron Commercial Centre, Causeway Bay, Hong Kong